Humanising Language Teaching
Exam Success: EQ or IQ?adult and secondary
How can we as trainers use Emotional Intelligence (EQ) to help our students become better achievers?
These and others are questions that I aim to answer during the course of this article, which is based on a presentation at the Liverpool IATEFL conference in April 2004.
The aim of my talk and also of this article is to report on my latest research into the field of Emotional Intelligence in the context of testing, and on what I consider to be ground breaking territory in helping our students excel in areas in which they systematically under-perform.
I would like to show how a better understanding of the role EQ plays in the way the individual perceives his/her own ability to achieve good scores/test results can result in rapid payoff effects. I shall offer some examples to show why I believe that the emotional attitude with which a student approaches a test can count as much as the knowledge base he possesses and why therefore, to be effective, learning must be affective. Using cases from my own teaching situations I shall look at a fast-track method to show how a perennial underachiever can be emotionally reprogrammed to becoming an achiever by gaining a greater self-awareness of the negative mechanisms in the brain circuitry triggered in certain key situations.
I have included some practical examples of how we can help our students overcome their own emotional handicaps by offering techniques that I have successfully used with my own trainees. I shall continue by reporting on research that has produced some surprising results in the area of banishing toxic emotions that can hamper our "flow" and consequently linguistic performance. I shall end by inviting trainers to rethink the traditional doctrine of "relearning the lesson" in favour of emotional relearning.
Origins of the "emotional" brain
To better understand how emotions affect our performance when we are being tested, let us look at the brain process involved.
The brain stem surrounding the top of the spinal cord contains pre-programmed regulators. These in turn affect our emotional centres which in turn affects the neo-cortex which is our "thinking brain". The order of events is crucial to an understanding of the way students will be affected when under pressure. In terms of evolution the emotional brain came first and then the thinking brain. In fact the most ancient root of emotional life is the olfactory lobe or our sense of smell (i.e. if the test doesn't smell right - the brain won't like it). According to my cousin Dr. Anne Richardson, Research Manager in sensory sciences at perfume experts Quest International, "It all comes down to physiology. Our sense of smell is very primitive; in a way it's our brain's only contact with the outside world. No other sense hits the brain so directly and so fast -no time for thought or editing. Smell is the shortest contact between the sense and the brain." she explains. "When we smell a rose, the odour molecules travel to the cavity at the back of the nose where they come in contact with a mucous membrane chock-full of receptor cells called cilia. These stimulate the olfactory bulb which sends signals along the olfactory nerve straight into the limbic system. Originally called the 'smell brain', this mysterious area is now thought to be the seat of emotion, mood, and memory".
(I contend that these revelations warrant an article devoted to the implications of smell alone, an area I fully intend to research in the future.)
We can nevertheless already see that the very fact that the thinking brain grew from the emotional reveals much about the relationship of thought to feeling in an exam context. There was an emotional brain long before there was a rational one. We must therefore acknowledge that there is likely to be an emotional student before a rational one.
To explain how we arrived at this point we need to understand that with the arrival of the first mammals came new, key, layers of the emotional brain. Here we are concerned with the limbic system, the key layers of the emotional brain (surrounding the brain stem). When our students recoil in dread, panicking in an exam, it is the limbic system that has them in its grip.
Humans possess, above any other species, an immense range of possible emotional responses to any one situation. This can be to their advantage or detriment depending on the emotion. Humans display a far greater range of reactions to their emotions and more nuance allowing them greater flexibility in the reprogramming of negative emotions which as trainers or testers is what we are striving to achieve. The emotional areas of the brain today are intertwined via a myriad connecting circuits to all parts of the neocortex. This gives the emotional centres immense power to influence the functioning of the rest of the brain - including its centres for thought.
Role of the amygdala
The researcher Joseph Ledoux has revealed some mind-blowing discoveries which centre on the role of the amygdala. The amygdala (Greek for almond) is a cluster of interconnected structures perched above the brain stem and is the specialist for emotional matters. Ledoux's research shows that the amygdala begins to respond before the neocortex - the thinking brain. This "bypass" circuit does much to explain the power of the emotional to overwhelm rationality and goes a long way towards explaining why a student when searching for the answer to an apparently simple question, will go into "freak out" mode in a test room context while remaining perfectly under control in or out of the classroom. The amygdala can have us spring into action while the slightly slower - but more informed- neo-cortex develops its more refined plan of action. This happens in microseconds but is enough to hijack the brain during a test. Here we are dealing with the "fight or flight response" which I examine in more detail in my article "Coping with exam stress" (IATEFL TEA SIG Newsletter June 2003).
Rudimentary emotional mistakes such as "fight or flight" are based on feeling occurring prior to thought. Ledoux calls it "precognitive emotion". The amygdala can react if triggered in a delirium of rage or fear before the cortex knows what is going on because such raw emotion is initiated independent of and prior to thought.
Why is the harmonizing of emotion and thought so important in the testing arena?
Emotion is therefore crucial to thought both in choosing the correct answer during a test and simply allowing us to think clearly throughout that test.
The emotional brain, quite separate from those cortical areas activated by IQ tests, controls rage and compassion alike. These emotional circuits are moulded by experience throughout childhood and we leave those experiences utterly to chance at our peril. Your students will bring with them a certain amount of "emotional test baggage". You, as trainers, will often need help the student empty that emotional backpack and repack it.
Erasmus wanted to do away with emotions and put reason in its place. I suggest that in assessment situations we need an intelligent balance of the two, we need to harmonise head and heart. For a fast track method to doing well in a test, we must learn to use emotions intelligently.
The emotional attitude with which a student approaches a test counts as much as the knowledge base he possesses
Research has shown that good moods, while they last, enhance the ability to think flexibly and with more complexity, thus making it easier to find solutions to problems. Certain institutions, such as Pilgrims, have long understood the importance of mood enhancing learning circumstances and do much to help trainers understand this issue through their courses such as "Laughter in the classroom". In a testing context this can mean getting your students to work through the following three point plan: before the test do a pleasurable activity - pre-program the brain - get the endorphins going.
It has been shown that even mild mood changes (enhanced by an empathetic pre-test environment) can sway our students' thinking. In making decisions about answers to test questions, test takers in good moods have a perceptual bias that leads them to be more expansive and positive in their thinking. This is partly because memory is state-specific, so that while in a good mood they remember more. By the same token if our students are in a foul mood, this will bias their memory in a negative direction.
Fast track method to emotionally reprogramming perennial underachievers
I would like to share some of the remedial measures that I have tried and tested with my own students to help facilitate a speedy change of attitude prior to a test. Below is a step by step guide that I have adapted after watching a TV documentary on the work of Alistair Horscroft as he reprogrammed a Australian reporter/journalist (unable to secure a job in the UK due to her interview nerves) to improve her self confidence in one-on-one interview situations and successfully secure a job.
First the trainee needs to gain greater self-awareness of negative mechanisms in the brain circuitry (toxic emotions) triggered in key situations:
Students write down all the negative emotions with which they are afflicted (one per sheet of paper) during a test or exam
Taking negative attitude to ENGISH out of the TEST so that the test becomes purely a means to an end and not an end in itself
If all of this fails there is a final technique that can be used which centres on breathing exercises . I call it Slaying the Emotional Dragon:
The role of anxiety in the testing arena: a personal experience
Test anxiety was first studied scientifically in the 1960s by Richard Alpert. My own interest is more personal as I explained in my article (Ballet shoes and slippers) and was aroused by the realisation that although I had what I considered to be an adequate knowledge base, nerves often made me do poorly in my exams, whilst my younger sister found that the pressure before an exam actually helped her do better.
Alpert's research, among other studies, showed that there are two kinds of anxious students: those whose anxiety wrecks their test performance and those whose anxiety enhances it. The irony of test anxiety is that the very apprehension about doing well in the test could motivate students like my sister to study hard in preparation and so do well, and yet could sabotage success in my own case. For our own students who are too anxious, pre-test apprehension will interfere with the clarity of their thinking and the memory work necessary to study effectively, while during the test it will disrupt the mental sharpness essential for doing well. John Hunsley has carried out research into the area of negative thought and test scores and he reports that the number of worries that people report while taking a test directly predicts how poorly they will do in it. The process is that the mental resources expended on one cognitive task-the worrying- simply detract from the resources available for processing other information. This has huge implications for our students and if they are to be made aware of only one fact it should be this. If they are preoccupied by worries that they are going to fail the test they are taking, they have that much less attention to expend on figuring out the answers.
We all know that in many areas of life, if we allow them to, worries will become self-fulfilling prophecies, propelling us towards the very disaster they predict.
A mildly elated state would seem to be ideal, somewhere towards the peak of the inverted U. This should produce optimum performance.
Recent research - banishing toxic emotions - hampering our "flow"
Toxic emotions are those emotions that cause us to enter the negative spiral of "can't do it, won't do it, will fail" attitude prior to a test. We can also become prey to these emotions during a test because we happen upon one or a series of difficult questions that send us spiralling down the helter-skelter of negativity to land with an emotional thump at the bottom never to recover.
The net effect of these distressing attitudes is to create incessant test crisis. Gottman uses the highly appropriate term "flooding" for this susceptibility to frequent emotional stress.
The physiological manifestation of flooding can be observed in terms of heart rate rise from calm levels. At rest, women's heart rates are about 82 beats per minute, men's about 72. Flooding begins at about 10 beats per minute above a person's resting rate; if the heart rate reaches 100 beats per minute then the body is pumping adrenaline (fight or flight response kicks in) and other hormones that keep the distress high for some time. This is why physical exercise prior to a test is highly recommended for nervous candidates, as it will subsequently cause the heart rate to drop, producing a mild sedative effect on the brain
How we can help our underachievers gain more satisfying results?
We can help our students understand what Aristotle observed: appropriate emotion. The goal should be balanced emotions, not emotional suppression. Every feeling has its value and significance.
This example is no news to teachers. Students who are anxious, angry or depressed do not do well in tests. When emotions overwhelm concentration what is being swamped is the mental capacity cognitive scientists call working memory, which as I previously mentioned is essential to all of us when dealing with an immediate task at hand.
For our students this can translate into regular practice of the task at hand (a trainer at the IUP in Sophia Antipolis, France told me that the simple introduction of ten minutes of listening comprehension at the start of her classes upped her students' scores on the listening comprehension section of the TOEIC very significantly to the point where previously "frozen" students with an "I can't understand a word attitude" started to take in it all in their stride. Likewise I keep my Italian activated and on amber alert by keeping my car radio permanently on an Italian station. I have proved the theory to myself as I have realised how relaxed I am today spending an evening amongst Italian speakers compared to previously, when I offered my brain only sporadic reminders of the language. I would at that time be exhausted by the end of a dinner conversation.
Asians believe that anyone can do well in a test with the right effort and that it very often is just a question of effort or familiarity as opposed to talent. Persistence gives an emotional edge.
As one management consultant so rightfully put it : "Stress makes people stupid" . As good a reason as any for banishing it from your test room.
Traditionally trainers are familiar with the concept that for a student to actually "learn" they need to have the same lesson recycled a number of times. Revision takes up a certain amount of pre-test preparation. However my theory is that we should spend equal if not more time on reprogramming the emotions within that lesson. We should bear in mind the following:
Before subjecting our students or trainees to any form of test or assessment we should constantly and throughout be accessing the mental check list that I have outlined below. Every encounter with our students be it training, setting homework, testing, is an opportunity for positive programming or reprogramming. We should be aware and conscious at all times of the effect of our actions on our students' EQ. We cannot be responsible for the ultimate outcome but we can certainly input a maximum amount of positive data and show them how to do likewise which will help their systems to boot up fast in the test room, run smoothly and avoid unwanted viruses in their systems.
What are the key ingredients to emotional re-learning?
Identify stressful feelings
References:Judy Churchill Ballet Shoes and Slippers. First published in Humanising Language Teaching, Year 4, Issue 4, July 2002 www.hltmag.co.uk
Republished in ELI Resource 2 Year IX, Nov.-Dec 2002-Jan 2003 ISSUE 2
Judy Churchill Coping with exam stress - the demystification and relaxation process. First published in IATEFL TEA SIG Newsletter Issue June 2003
Republished in HTL Yr 5 Issue 5, September 2003
Republished in The Teacher ELT April 2004
Daniel Goleman Emotional Intelligence Gottman What Predicts Divorce John Hunsley (Internal Dialogue During Academic Examinations) "Cognitive Therapy and Research". (Dec.1987)
Joseph Ledoux Emotional Memory Systems in the Brain/ "Emotion and the limbic system concept". 1992 Alistair Horscroft Discovery Health Channel. March 2004 Daniel Goleman (on the terror of the exam) "Vital lies, Simple truths: The Psychology of Self-Deception". 1985 Dr. Anne Richardson "The Power of Perfume". published in Marie-Claire November 1994 Issue UK edition